Study IDs four things that make people feel good about using chatbots

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Study IDs four things that make people feel good about using chatbots
ScienceDaily

URL: https://www.sciencedaily.com/releases/2 ... 121155.htm
Category: healthNews
Published: Tue, 15 Dec 2020 12:11:55 EST

Description: A recent study has identified four factors that predict user satisfaction with customer service chatbots. The study also found that a positive chatbot experience was associated with customer loyalty, highlighting the potential importance of the findings to corporate brands.