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Highly Converting WHITEBOARD VIDEOS, finally affordable!

Highly Converting WHITEBOARD VIDEOS, finally affordable!

Postby Volcano » Tue Oct 01, 2013 4:13 pm


Frequently Asked Questions

How can I contact you?
For pre-sale questions please use Warrior Forum pm, pm or Skype: volcano8484
For anything after-sale you can use the two above, as well as my e-mail that you will get once you placed an order - if it's urgent I'd recommend using Skype.

Can you do other languages besides English?
We speak English and German, but we can do any language. All we need is a translation of your script in either English or German - so that we know what it's about (to choose fitting illustrations).

Can you write the script for me?
Yep, we can. Please contact me via pm or Skype before ordering to discuss details.

I need more/less than two minutes of video, can you do that?
Once you are on the order form you can purchase any package up to five times. That makes 10 minutes of video max, if you need more please contact me first.
If you need less than two minutes what we can do is split your order into two videos, one minute each. If that's still too long please contact me for a custom quote.

How do you deliver the videos?
Within 72 hours you will receive a private Youtube link to your video for approval as well as the download link. If evertyhing is fine you can go ahead and download your video. In case you'd like some changes just send us a quick message and we get it done for you.

I'd like you to change something in my video, can you do that?
Of course! We want you to be happy with your video, so we offer revisions. Revisions have to be reasonable, asking us to use a whole new script after we have completed the video with the one initially provided won't work.

What's the format of the videos?
Unlike some other suppliers, we always give you a lossless rendering of your video - best quality that is technically possible, it comes as a .flv file (usually a pretty big one since it's lossless rendering). Besides that you also get a .mp4 file, which is a compression of the .flv. It's much smaller (ideal for uploading to Youtube) and you can hardly notice any difference to the .flv.
Please note that since the lossless files are really big, they will not be uploaded until you confirmed that you like your video they way it is (i.e. no more revisions necessary).

What about the background music, why is it optional?
Some customers may not want background music that is why we made it optional. If you want background music rest assured that we will only use royalty free tracks, which are licensed for commercial use.

I'd like you to add my own background music, can you do that?
Absolutely, all we need is an .mp3 file of the track you'd like to have. Please note that when using your own track we are not responsible for any licenses. It will be your responsibility to ensure that you are allowed to use the track.

What about the image database and different numbers in your packages?
We use databases of different sizes for the packages. For bronze we have a pool of 2,000 images to choose from. Silver includes the 2k from bronze plus an additional 8k, making it 10,000 images to choose from. For gold we use our whole database that contains over 100,000 images. More images to choose from = more unique video.
All images are either our own, drawn by our inhouse designer, or licenced properly for commercial use. No image pirating and copyright issues when you order with us.

What are custom images?
Images that you will give us to include in your video, for example your company logo, an image of your product, a photo of yourself... it basically can be anything.

Can I give you any kind of image?
Please note that not all images are suitable to be drawn in the video. Generally anything that does not come in native .svg format does not do very well with the drawing animation, unless the image has clearly defined lines and structures. However, there is always the option to make your custom images "appear out of thin air" or have them moved in by the hand. Check out the short video below to see the different options.

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